ruqqs.com

0
0

FAQ's

Account

  • You can create your account during the Checkout process
  • You can also create your account by clicking on the account icon located in the top right corner and clicking on ‘Create account’
  • After inputting required details and clicking ‘Create’ your account will be created
  • You can Sign into your account by clicking on the account icon located in the top right corner or clicking ‘Login’ and inputting required details
    is this helpfull? 
  • If you set up an account, then you do not have to enter your details every time you shop with us.
  • Easier to check the status of orders.
  • View past orders
  • You will be updated with our New Arrivals, Sales and Promotional Activities
is this helpfull?  

You may recover your password from the “Forget Password” section. An email with your new password will be sent to you within 24hours. You may also contact us through our Facebook page https://www.facebook.com/ruqqs/

 or write to us at info@ruqqs.com

is this helpfull?  
  • You can create your account during the Checkout process
  • You can also create your account by clicking on the account icon located in the top right corner and clicking on ‘Create account’
  • After inputting required details and clicking ‘Create’ your account will be created
  • You can Sign into your account by clicking on the account icon located in the top right corner or clicking ‘Login’ and inputting required details
  • You can create your account during the Checkout process
  • You can also create your account by clicking on the account icon located in the top right corner and clicking on ‘Create account’
  • After inputting required details and clicking ‘Create’ your account will be created
  • You can Sign into your account by clicking on the account icon located in the top right corner or clicking ‘Login’ and inputting required details

Orders

  • Select a Product
  • Choose Preferred Size
  • Select Quantity.
  • Click on ‘Add to cart’ or ‘Buy it Now’ if you don’t wish to add more items to your cart.
  • Click on the bag icon located on the top right corner
  • After reviewing items in your cart click on proceed to check out
  • Input the required details.
  • Click ‘Create an account for later use’ if you want to register your account on our website. Selecting this option will prompt you to enter a password to secure your account.
  • Select a payment method (Online Payment/COD)
  • Click on “Confirm ORDER” once you’ve filled in all the required details. Your Order Number which will be provided to you at the “Thank You” page.
  • Check your email for an Order summary
  • you will receive an automated call from Cougar through which you can confirm your Order. In case of no confirmation call, reach out to us at 042-32301484 or info@ruqqs.com
is this helpfull?  

Yes, all prices offered on the website are consistent with prices of items instore. 

is this helpfull?  

Click on the search icon on the top right of the website. Enter the SKU code or the name of the product you are looking for.

is this helpfull?  

Size Guides are available for all products on their respective product pages.

is this helpfull?  

Yes, they will be the same except in the case of products which are handcrafted where slight differences can be expected. If there are any issues please Contact Customer Services. Note the actual color of the product may vary from the picture due to the setting of your device.

is this helpfull?  

Unfortunately, you cannot reserve your Order online.

is this helpfull?  

The Sales Order Summary emailed to you is a confirmation that your Order has been received. If you do not get this email, please Contact Customer Services immediately.

is this helpfull?  

You can check the status of your order in two ways:

  1. Click on the “Orders Status” section in your account
  2. Click on ‘Track Your Order’ in the Information Section located in the Footer and inputting required details

If you are unable to track your order, you can always contact us on our Facebook page https://www.facebook.com/ruqqs.clothing/ or you can write to us at info@ruqqs.com

is this helpfull?  

Payments

You can pay for your Order via two payment methods:

  1. Cash on Delivery – available all over Pakistan.
  2. Online Payment – Visa & Master Card, Debit & Credit Cards
is this helpfull? 

Yes, we use SSL encryption for all online transactions which ensure that your data will be safe during transmissions. 

is this helpfull?  

In some cases, payment sent by you may not be received by ruqqs due a Banking error. If your bank account has been debited after a payment failure, it will be reimbursed to your bank account. Please contact your bank for any issues relating to payment failure.

is this helpfull?  

Shipping & Handling

Your Order should be delivered within the following time frames:

  • 24 to 48 Hours for Lahore.
  • 3-4 working days for other cities.
  • 5-7 working days for Northern Areas

If your order does not arrive, please Contact Customer Services or call us at 042-32301484 

is this helpfull?  

In cases of political unrest or natural disasters some delay can be expected in delivery.

is this helpfull?  

Unfortunately, we do not offer international shipping yet.

is this helpfull?  

You should Contact Customer Services immediately as your order may be cancelled.

is this helpfull?  

To modify your Address, please Contact Customer Services. Please note, the address cannot not be modified once the order has been dispatched.

is this helpfull?  

Your Order ID is used to identify your Order and will be a part of the Order Sales Summary email. Once your Order has been dispatched, your Tracking ID will be sent to you via our courier partner or you may find it in your Sales Summary email.

is this helpfull?  

Returns & Exchange

You can also contact our Customer Service center by emailing us images of defected/wrong product at info@ruqqs.comor calling us at 042-32301484 within 7 days of delivery.

is this helpfull?  

Non-sale Product(s) can be exchanged from any of our retail stores within 7 days from the date of delivery. If the time has exceeded 7 days, then exchange is not possible.

is this helpfull?  

ruqqs does not offer a “returned or money back guarantee” on purchased items.

is this helpfull?  
Shopping Cart